Terms of Use

Effective date: July 23, 2026

Last updated: July 23, 2026

1. Who We Are

These Terms of Use govern access to and use of the VENORA mobile application, its associated backend services, paid reports, optional AI summaries, social features, and all related functionality (collectively, the "Services").

The provider of the Services is:

Eleventh Industries
UIC: 208645282
Registered office and address: 37A Marmarliyska Street, Veliko Tarnovo, Bulgaria
Contact email: info@eleventhindustries.com

In these Terms, "VENORA", "we", "us", and "our" refer to Eleventh Industries.

2. Acceptance of the Terms

By creating an account, using the Services, purchasing digital content, or otherwise interacting with VENORA, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

Your use of VENORA is also governed by our Privacy Policy, which explains how we process personal data.

3. Eligibility and Age Requirements

To use VENORA, you must:

• be at least 14 years old;
• have the legal capacity to accept these Terms;
• where required by applicable law, have the consent or authorization of a parent, guardian, or other legally authorized person.

If you create a report relating to another individual, including a child, you represent that you have the necessary legal basis or authorization to provide the relevant information and request the preparation of the report.

4. Scope of the Services

VENORA provides digital services and digital content, which may include:

• creating and maintaining a user account;
• astrological calculations;
• access to free or paid astrological reports;
• optional AI summaries for selected reports;
• social features for searching, connecting with other users, and sharing limited profile or astrological information;
• service notifications and other functionality available within the application.

VENORA may periodically add, modify, remove, or update functionality where necessary for technical, legal, operational, or security reasons.

5. Registration and Account

Certain features require a VENORA account.

When creating and maintaining your account, you agree to:

• provide accurate, complete, and up-to-date information;
• keep your information reasonably current;
• maintain the confidentiality of your password and login credentials;
• notify us immediately if you suspect unauthorized access or misuse of your account.

You are responsible for activities performed through your account unless you can demonstrate that they resulted from unauthorized access beyond your control.

VENORA may require additional identity verification where reasonably necessary to maintain security, prevent fraud, protect other users, or comply with legal obligations.

6. Sign in with Google or Apple

VENORA may allow authentication through Google Sign-In or Sign in with Apple.

When using these services:

• you also agree to comply with the applicable terms of the respective provider;
• VENORA does not receive or store your Google or Apple password;
• certain functionality may depend on the availability and proper operation of the respective third-party service.

VENORA is not responsible for interruptions, restrictions, or changes caused by independent third-party services beyond our reasonable control.

7. Information Submitted by Users

To use certain Services, you may provide information about yourself or another person, including date, time, and place of birth.

By providing such information, you represent that:

• you have the right to provide it;
• it does not infringe the rights of any third party;
• you will not use VENORA for unlawful profiling, harassment, abuse, or any other unlawful purpose.

You are solely responsible for the legality of information you provide relating to another person.

8. Purchases, Pricing, and Payments

Certain reports and features are available for purchase.

8.1 Prices

Prices are displayed in euros where applicable, unless another currency is shown by the relevant app store in accordance with its policies.

8.2 Payment Processing

Payments are processed through the Google Play Store or Apple App Store.

VENORA does not process or store payment card information.

A purchase is considered successfully completed after:

• successful payment through the relevant app store;
• confirmation of the transaction;
• technical association of the purchase with your account, where applicable.

8.3 Access to Paid Content

Access to purchased reports or features is granted after successful purchase verification.

If a purchase is cancelled, refunded, revoked, rejected, or subject to a chargeback, VENORA may refuse, suspend, or terminate access to the corresponding paid content.

8.4 Snapshot of Data

Certain reports contain a fixed snapshot of the information provided and the calculation results at the time they are generated.

Subsequent changes to your profile or other information do not automatically modify reports that have already been created.

8.5 Restoring Purchases

Where technically possible and supported by valid purchase verification, purchased reports may be restored on supported devices associated with the same account.

9. Consumer Rights Regarding Digital Content and Digital Services

If you use VENORA as a consumer, you have statutory rights where digital content or digital services fail to conform with applicable legal requirements.

Where such non-conformity exists, you may have the right to request that the content or service be brought into conformity, to receive an appropriate price reduction, or to terminate the contract, subject to the conditions established by applicable law.

VENORA does not limit or exclude any mandatory consumer rights provided under applicable legislation.

Where a consumer exercises a statutory right of withdrawal or the contract is terminated in circumstances provided by law, refunds and the consequences for access to digital content shall be governed by the applicable legislation.

10. AI Summaries and Nature of the Content

Certain paid reports may optionally include an AI-generated summary.

AI summaries are generated only if you expressly request them as part of the relevant feature.

Astrological interpretations, reports, and AI summaries:

• are provided for informational and entertainment purposes;
• do not constitute medical, psychological, psychotherapeutic, legal, financial, or other professional advice;
• should not be relied upon as the sole basis for making decisions with significant legal, medical, financial, or personal consequences.

AI-generated content may contain inaccuracies, omissions, summaries, or interpretations that differ from other parts of the report.

You are responsible for how you use information provided through VENORA.

11. Social Features

VENORA may allow users to:

• search for other users;
• send and accept connection requests;
• display limited profile or astrological information depending on the type of connection.

When using social features, you agree:

• not to harass, threaten, or abuse other users;
• not to use another person's information without a valid legal basis;
• not to publish or extract information unlawfully or in bad faith;
• not to impersonate another person.

VENORA may restrict or remove access to social features if these rules are violated.

12. Exporting, Sharing, and Files Outside the Application

If VENORA allows you to export a report as a PDF or another format, the exported file may be stored, printed, or shared using your operating system or another application of your choice.

VENORA is not responsible for:

• storage of exported files outside the application;
• protection of such files on third-party devices or services;
• modification, copying, or distribution of exported files once they are outside VENORA's control.

Exporting a report does not transfer any ownership or intellectual property rights in the report or the underlying content.

13. Acceptable Use

You must not:

• violate applicable law;
• use VENORA for fraud, abuse, or deception;
• impersonate another person;
• create false or misleading accounts;
• bypass technical limitations or security measures;
• obtain or attempt to obtain unauthorized access to accounts, systems, data, or functionality;
• reverse engineer the Services except where expressly permitted by mandatory law;
• use automated tools for scraping, crawling, mass extraction, or similar activities unless expressly authorized by VENORA;
• use the Services or their content to develop a competing product or service in a manner that infringes our rights;
• provide information relating to another person without the necessary legal basis.

VENORA may investigate suspected violations and take reasonable measures to protect the Services, users, and its legal rights.

14. Intellectual Property

Unless expressly stated otherwise, all intellectual property rights relating to VENORA and its content belong to Eleventh Industries or its licensors, including rights in:

• software;
• designs;
• graphical elements;
• report structure and layout;
• written interpretations;
• AI summaries;
• trademarks;
• logos;
• databases;
• source code;
• other intellectual property.

Upon purchasing a report, you receive a limited, personal, non-exclusive, revocable, and non-transferable licence to use it solely for personal, non-commercial purposes.

You may:

• view your purchased reports;
• download them where technically supported;
• print them;
• keep a reasonable number of personal backup copies.

Without prior written permission from VENORA, you may not:

• sell, license, sublicense, rent, or commercially distribute reports or other content;
• present reports or any part of them as your own work;
• remove copyright notices or other ownership notices;
• use substantial portions of the content to develop a competing product or service;
• systematically copy, extract, reproduce, or redistribute substantial portions of the content;
• use reports or other VENORA content to train artificial intelligence models or machine learning systems;
• incorporate reports or their contents into commercial databases, automated services, or products offered to third parties.

Nothing in these Terms transfers ownership of VENORA's intellectual property to you.

15. Availability, Maintenance, and Changes to the Services

VENORA makes reasonable efforts to keep the Services available and functioning properly.

The Services may be temporarily restricted, interrupted, or modified due to:

• maintenance;
• software updates;
• improvements;
• security measures;
• actions of third-party providers;
• force majeure events;
• other circumstances beyond our reasonable control.

Where reasonably possible, VENORA will seek to minimize inconvenience to users.

16. Suspension and Termination of Access

VENORA may temporarily restrict or permanently terminate access to all or part of the Services where reasonably necessary, including where:

• you violate these Terms;
• there are reasonable grounds to suspect fraud or abuse;
• there are indications of unauthorized access or compromised security;
• a purchase has been cancelled, refunded, or revoked;
• this is necessary to protect VENORA, other users, or third parties;
• continued provision of the Services would violate applicable law.

Where circumstances permit, VENORA may notify you in advance and/or provide a reasonable opportunity to remedy the violation, unless immediate action is necessary for security, legal, or harm-prevention reasons.

You may stop using the Services and delete your account at any time using the functionality available within the application.

Termination or deletion of your account does not affect:

• obligations already incurred;
• rights or claims arising before termination;
• information that must be retained under applicable law or in accordance with the Privacy Policy.

17. Liability

VENORA provides the Services using reasonable care and professional diligence.

To the fullest extent permitted by applicable law:

• VENORA does not guarantee uninterrupted availability or error-free operation of the Services;
• VENORA does not guarantee that every interpretation or AI summary will be completely accurate, comprehensive, or suitable for your specific circumstances;
• VENORA is not responsible for decisions made solely on the basis of astrological interpretations or AI-generated content.

Nothing in these Terms excludes or limits liability:

• where such exclusion or limitation is prohibited by law;
• for mandatory consumer rights;
• for statutory liability relating to the conformity of digital content or digital services.

18. Privacy Policy

The processing of personal data is governed by the VENORA Privacy Policy.

Where a consumer exercises a statutory right of withdrawal or a contract is lawfully terminated, VENORA will provide any required refund and may restrict further use of the relevant digital content or digital service in accordance with applicable law.

19. Changes to these Terms

VENORA may amend these Terms where there is a legitimate reason, including:

• changes to the Services or their functionality;
• changes in applicable legislation;
• changes in security requirements;
• changes to the technical or commercial operation of the Services.

Where a material change is made, VENORA will notify users in an appropriate manner within a reasonable period before the changes take effect where required by law or reasonably necessary to protect users' interests.

If you do not agree with the changes, you should discontinue use of the Services and, where appropriate, delete your account.

Continued use of the Services after the effective date of the updated Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law and following any required notice.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Bulgaria.

Nothing in these Terms deprives consumers of the protection afforded by mandatory provisions of the laws of the country in which they habitually reside where such protection applies.

Any dispute between VENORA and a user should first be resolved through negotiations and good-faith cooperation.

If a dispute cannot be resolved amicably, it shall be submitted to the competent court or authority in accordance with applicable law.

Nothing in these Terms limits a consumer's right to bring proceedings before a competent court or to seek assistance from the competent consumer protection authorities.

21. Contact

If you have any questions regarding these Terms, you may contact us at:

Eleventh Industries

37A Marmarliyska Street
Veliko Tarnovo, Bulgaria

Email: info@eleventhindustries.com